Last updated: 18 October 2026
This policy explains how Freehold Solutions LTD collects and uses personal information when you visit this website, contact us or use our services, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Freehold Solutions LTD is the controller of the personal information collected through this website and when you contact us. We are a private limited company registered in England and Wales under company number 13983801, with our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
If you become a client, your engagement agreement is with Freehold Solutions DMCC, our sister company in Dubai, which is the controller of your client file. You can reach either company through us.
For any privacy question or request, email info@freehold-solutions.com, call +44 20 4578 6130, or write to us at our registered office.
We do not ask for special category information, such as health or religious beliefs. Please do not send it to us unless we ask for it for a specific reason.
Mostly from you. We may also receive information from people who refer you to us and from your lawyer or other representative. When we receive your details from someone else, we give you this information within one month, or when we first contact you if that is sooner.
| Purpose | Lawful basis |
|---|---|
| Answering your enquiry, chat or call, and assessing whether we can help | Taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us |
| Passing your enquiry and documents to Freehold Solutions DMCC so that it can assess your case and, if you engage it, provide the services, including pursuing recovery through our legal partners | Taking steps at your request before entering into a contract, and our legitimate interest in working with our sister company to deliver the services you ask for |
| Sending our newsletter | Your consent, which you can withdraw at any time with the unsubscribe link or by emailing us |
| Identity checks, record-keeping, accounting and tax | Compliance with our legal obligations |
| Keeping our website secure and working, and improving it | Our legitimate interest in running a secure, reliable website |
| Establishing, exercising or defending legal claims | Our legitimate interests and, where relevant, those of our clients |
We do not make decisions about you based solely on automated processing.
We do not sell your personal information.
Our work concerns property in Dubai, so we transfer personal information to the United Arab Emirates, to Freehold Solutions DMCC, our legal partners and the authorities handling your claim. Some of our service providers also process information outside the UK, including in the United States.
Where the destination is not covered by UK adequacy regulations, we protect the transfer with the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses, or rely on the UK-US data bridge for certified US companies. Where none of these is available, we transfer information only when it is necessary to perform our contract with you or to establish, exercise or defend legal claims. Contact us for a copy of the safeguards that apply.
We keep information for longer only where the law requires it or a claim is ongoing.
You have the right to access your personal information, to have it corrected or erased, to restrict how we use it, to object to our use of it (including an absolute right to object to direct marketing), to receive it in a portable format, and to withdraw your consent at any time. Withdrawing consent does not affect anything we did before you withdrew it.
To use any of these rights, contact us using the details in section 1. There is normally no fee. We will respond within one month, or within three months for complex requests, in which case we will tell you why within the first month.
If you are unhappy with how we have handled your information, please tell us first: we will acknowledge your complaint within 30 days. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint, by phone on 0303 123 1113, or by post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Our website and services are intended for adults. We do not knowingly collect information about children under 18.
We may update this policy. The date at the top shows when it last changed, and we will tell clients directly about significant changes.
